>> House of PM: Quality management now internationally certified
Quality we are proud of: ISO 9001 certification for House of PM
ISO 9001 is a globally recognized standard for quality management systems. It defines the core requirements for effective quality management within companies and organizations. The aim is to create structures that ensure that products and services reliably meet the needs and requirements of customers.
The central elements of ISO 9001 include the following principles and requirements:
Customer orientation
Organizations are required to consistently focus on the needs and expectations of their customers. A central goal of any effective quality management system is to ensure that the products and services offered not only meet the agreed requirements, but ideally even exceed them. This includes systematically recording customer expectations, evaluating feedback, and designing processes in such a way that quality, reliability, and customer satisfaction are ensured in the long term.
Leadership
An effective quality management system requires the active involvement of top management. Top management is responsible for embedding quality as a strategic goal within the company and promoting a culture of continuous improvement. It must take the lead, set clear goals, and ensure that all employees understand the importance of quality and can contribute to it. Only by setting an example can the quality management system have a lasting impact.
Involvement of employees
A successful quality management system depends on the active contribution of all employees. That is why employees at all levels should be involved in the design and implementation of the system. Their knowledge, experience, and skills are crucial for designing efficient processes and identifying potential for improvement. By focusing on the competence of their teams, organizations not only strengthen quality awareness, but also promote motivation, personal responsibility, and continuous development throughout the entire company.
Process-oriented approach
Organizations should not view their processes in isolation, but rather as interconnected and coordinated processes. This process-oriented approach makes it possible to identify dependencies at an early stage, clearly define interfaces, and deploy resources in a targeted manner. Through targeted control and continuous improvement of these process chains, both the efficiency and effectiveness of the entire organization can be significantly increased—a central component of sustainable quality assurance.
Continuous improvement
A central principle of ISO 9001 is the pursuit of continuous improvement. Organizations should continuously seek ways to optimize their processes, procedures, and the entire quality management system. This is not just about reacting to errors or deviations, but about taking a proactive approach: identifying potential for improvement, promoting innovative approaches, and implementing changes in a targeted manner. In this way, quality becomes a living practice rather than a state that is achieved once and for all.
Fact-based decision making
Well-founded decisions form the backbone of an effective quality management system. Organizations should base their decisions on reliable data and traceable information in order to minimize risks and make targeted use of opportunities. This requires that relevant key figures be recorded, analyzed, and systematically evaluated. Only in this way can processes be objectively assessed, developments identified at an early stage, and improvements implemented effectively.
Relationship Management
Long-term success in quality management also depends on stable and trusting partnerships. Organizations should actively work to establish and maintain positive and constructive relationships with their suppliers and other relevant interested parties. Close cooperation, open exchange of information, and a shared understanding of quality create the foundation for reliable supply chains, efficient processes, and sustainable improvements along the entire value chain.
The implementation and certification according to ISO 9001...
...can bring numerous benefits to organizations. It strengthens the trust of customers and other interested parties, increases efficiency, and contributes to the systematic control and improvement of processes. To demonstrate compliance with the standard, organizations can be audited by independent certification bodies. If conformity is confirmed, they receive an official certificate that transparently documents their quality awareness and structured working methods.
