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Communication at eye level

Digitization projects have become indispensable for companies today. However, such projects often require collaboration with external service providers.

But how do you ensure that the collaboration runs smoothly? The answer lies in communicating at eye level and jointly developing a clear objective and project strategy.
Only when service providers and companies communicate on the same level can both parties meaningfully contribute their expertise and experience and effectively achieve the project goal.

It is important that all parties involved present their views and wishes and work together to find a solution. Without this, misunderstandings can quickly arise, resulting in delays and additional costs. Jointly developed goals and a structured approach help to optimize the project process and to achieve the goals effectively.

Ensure successful collaboration through tendering and clear project structure

Tenders are a means of choice for finding the right partner. It is important to define the project management system already in the specifications to ensure that the partner is also suitable in this respect. Once the partner has been selected, a joint kick-off meeting must be held to agree on the methods for the project. The most important basis for the collaboration is the project manual, which both parties agree to at the kick-off. This also describes the role descriptions for the project. Clear tasks and responsibilities are the basis for defining the expectations of the interaction partner. The use of a dual leadership at sub-project level consisting of own resources and service provider resources is also conceivable. These jointly coordinate and manage the project and thus contribute to its successful completion.

Pursuing a clear strategy for digitization

Another important aspect is process-driven digitization, which ensures that processes are optimized and automated. In order to pursue a clear strategy for digitization, a roadmap for digitization is drawn up, which sets out the path toward an optimal focus on customer needs.

Collaborative work in teams achieves a high level of efficiency and effectiveness. In this collaboration, it is important to involve knowledge carriers as needed. The establishment of so-called key users as experts for the respective product or system, who actively accompany the digitization process, is a pillar for the successful implementation of digital transformation in the company.

Conclusion

Cooperation at eye level is crucial for successful digitization projects. Clear objectives and partnership-based collaboration between companies and service providers are essential to achieve the best possible result. Service providers should offer partnership-based collaboration to develop a deeper understanding of requirements. Only in this way can digitization projects be successful.

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